Helpful Resources

Get Help

DOH Navigators are available to support caregivers through the HCA certification process. Connect with a Navigator for help with: 

  • Submitting the HCA application. 
  • Understanding each step of HCA certification process. 
  • Learning about scheduling your exam and finding test locations near you.* 

To get support from your local Navigator, go to their website. *If you have questions about using Prometric’s website to schedule your Knowledge and Skills exams, please contact Prometric at 1-800-324-4689. 

Useful Links

WA Department of Health HCA Application

WA Department of Health HCA Page

WA Department of Health FAQ’s

WA Department of Health Provider Lookup Tool  (You can check on your HCA license status on this site)

WA State Approved HCA to CNA Bridge Programs

Prometric – State Test

Prometric Candidate ID Bulletin (MUST READ!)

Prometric – HCA Skills Checklist

Prometric Test Center Locations

Prometric Exam Prep Materials

Find a CPR Course Near You – American Heart Association

Food Safety Training – Links to obtain a Food Handler’s Card

Available DSHS Developed Curriculum and Materials

The following are the DSHS developed training materials available for LTC worker training. Please note that the Orientation, Safety Training and Navigating Through Challenging Behaviors training materials are now available in several languages.

Orientation (2 hours)
Training materials include all WAC required orientation topics.  These materials must be supplemented with facility specific policies and procedures.
Safety (3 hours)
Training materials include all WAC required orientation topics.  Materials can be used in their entirety or parts used to supplement existing orientation materials.

Fundamentals of Caregiving, 3rd Edition

This is the newest edition of the textbook.

Dementia Specialty Training eBook

  • Dementia, Level 1 Dementia Capable Caregiving (8 hours): 

Mental Health Specialty Training eBook

  • Mental Health, Level 1 Capable Caregiving for Mental Wellness (8 hours)

Nurse Delegation Core (9 hours)English: Workbook

Nurse Delegation: Special Focus on Diabetes

Skills Demonstration YouTube channels: