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Quiz 1 of 0

6 Quiz

September 6, 2017

6 Quiz

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Question 1 of 9

1. Question
Your body language communicates respect when your facial expressions and gestures are open and relaxed.
- True
- False
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Question 2 of 9

2. Question
Most of what you communicate is through the words you speak.
- True
- False
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Question 3 of 9

3. Question
To communicate effectively with a client, he/she needs to:
- Like what you have to say.
- Understand what you said the way you meant it.
- Sit close to you when you are talking.
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Question 4 of 9

4. Question
When faced with difficult behaviors from others, it is best to:
- React in a similar manner.
- Remain calm and balanced.
- Defend yourself at all costs.
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Question 5 of 9

5. Question
To be an effective active listener:
- Stay focused on the task you are doing.
- Stop what you are doing and focus on the speaker.
- Focus on what you want to say while the speaker is talking.
Correct

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Question 6 of 9

6. Question
A client is upset and you are not sure you have understood what he is telling you. You should:
- Let it go. If it is important it will come up again.
- Restate his basic ideas in your own words to test your understanding.
- Tell him you aren’t going to listen until he calms down.
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Question 7 of 9

7. Question
To make sure what you say communicates respect and engages the client, you should:
- Think about what you want to say before you speak.
- Say whatever comes to your mind.
- Say what you think the client wants to hear.
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Question 8 of 9

8. Question
Offering a solution to a client’s problem without being asked can be a barrier to good communication.
- True
- False
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Question 9 of 9

9. Question
Your body language has little impact on how a client reacts to you.
- True
- False
Correct

Incorrect