6 Quiz
September 6, 2017
6 Quiz
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Question 1 of 9
1. Question
Your body language communicates respect when your facial expressions and gestures are open and relaxed.
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Question 2 of 9
2. Question
Most of what you communicate is through the words you speak.
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Question 3 of 9
3. Question
To communicate effectively with a client, he/she needs to:
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Question 4 of 9
4. Question
When faced with difficult behaviors from others, it is best to:
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Question 5 of 9
5. Question
To be an effective active listener:
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Question 6 of 9
6. Question
A client is upset and you are not sure you have understood what he is telling you. You should:
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Question 7 of 9
7. Question
To make sure what you say communicates respect and engages the client, you should:
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Question 8 of 9
8. Question
Offering a solution to a client’s problem without being asked can be a barrier to good communication.
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Question 9 of 9
9. Question
Your body language has little impact on how a client reacts to you.
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