Module 7 Quiz

Your body language communicates respect when your facial expressions and gestures are open and relaxed.

Most of what you communicate is through the words you speak.

To communicate effectively with a client, he/she needs to:

When faced with difficult behaviors from others, it is best to:

To be an effective active listener:

A client is upset and you are not sure you have understood what he is telling you. You should:

To make sure what you say communicates respect and engages the client, you should:

Offering a solution to a client’s problem without being asked can be a barrier to good communication.

Your body language has little impact on how a client reacts to you.